Samsung Stops Global Sale and Exchange of Galaxy Note7
Update! Samsung Philippines issues Galaxy Note7 Flight Restriction Notice:
We are committed to assisting travelers by executing this recall properly with the goal of minimizing any consumer inconveniences. In light of the Civil Aviation Authority of the Philippines (CAAP) directive that bans the Galaxy Note7 from all airports and airline flights, we are doing the following for travelers who have not been able to exchange their Galaxy Note7:
1. Setting up of booths is being processed in the following locations: NAIA T1, T2, T3; Mactan, Clark, and Kalibo. These booths will be open for service in the coming days. Passengers who have not been able to return their Galaxy Note7 can visit them at these airports.
2. We will accept the Galaxy Note7, back up the data to an SD card which will be given to the passenger for free, reformat the phone in front of the passenger, and give a letter of authorization that can be presented to Samsung in their home country anywhere in the world to avail of an exchange or refund.
3. For airports without a Samsung booth, passengers may call the 24/7 Customer Service Hotlines immediately at 1-800-10-7267864 [PLDT Toll Free], 1-800-8-7267864 [Globe Landline and Mobile], or +63 (2) 422-2111 [Standard Landline]. You may also send a private message on our Facebook page so we may immediately dispatch a team for assistance.
We highly encourage current owners of Galaxy Note7 to immediately return their device for an exchange or a full refund at the store where you bought it, especially if you have an upcoming flight, to avoid any issues upon check-in. We apologize for the inconvenience, and we thank you for your continued support.
Source: http://www.samsung.com/ph/note7flightrestriction/
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Update! Samsung Philippines urges customers to power down their phones, both original and replacement units, and contact their place of purchase to exchange to a Galaxy S7 edge or request for a full refund.
Samsung Philippines is working closely with local telco partners and authorized dealers to urge consumers to take the next steps:
1. Contact your place of purchase to exchange your Galaxy Note7 for a Galaxy S7 edge or Galaxy S7. The store will reimburse any difference between the SRP. Or,
2. Request for a full refund.
For devices purchased through Globe and Smart, owners should contact their telco operators’ hotlines or visit the closest telco operator store.
Along with the halt of sales, Samsung has also announced that they are officially discontinuing the production of the Galaxy Note7.
Globe and Smart Issued their own advisories for their consumers:
— talk2GLOBE (@talk2GLOBE) October 11, 2016
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Samsung put a stop to the global sale and exchange of their most latest flagship Galaxy Note7 due to incidents of exploding even with replaced "safe" units.
Here is Global Statement from Samsung:
"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."
- Source: https://news.samsung.com/global/samsung-will-ask-all-global-partners-to-stop-sales-and-exchanges-of-galaxy-note7-while-further-investigation-takes-place
Waiting for Samsung Philippines, Smart Telecommunications, and Globe Statement on this.
(Developing Story)
It is also advisable to power down your Galaxy Note7 and prepare it to be return for refund or any arrangement with Samsung or with Globe or Smart.
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