ICICI Bank Longterm customer feedback
Aug 2012 Update:
Received this headphone as free gift from ICICI credit cards for using it in US earlier this month. Redeemed some points from its partner Payback (earlier iMint) and gifts were delivered super fast. No complaints
Original Post:
We use blogs to vent our anger and complain when something goes wrong. We seldom appreciate when everything goes right. I’ve been a customer of ICICI Bank for over 6 years now and this post shares my feedback, which is largely positive.
I’ve seen many internet users complaining about ICICI Bank, noted that most of them were related to various loans. I’ve not availed any loans from this bank and have used only Savings account and credit card service from them, so my feedback is based on only these 2 services.
Initial 5 years or so mine was a salary account, so not sure if that influenced any preferential treatment, if any.
My only issue was when I was charged some 200 Rs + for not having enough balance and a pre-authorized monthly deduction failed. Bank neither alerted me that funds are not sufficient, nor waited for couple of days for salary to get credited. Couldn’t recover this amount and eventually took extra precautions to prevent such from happening.
All my points were getting redirected to iMint, a venture by ICICI Bank. Had some trouble with iMint cards initially, [Read my detailed review of iMint here], but eventually this was solved and am able to redeem my points in time.
When the Satyam fiasco happened, all banks slashed credit limits of Satyam Employees. ICICI was no different, but after sometime, when Deepak Parekh and other govt appointed board members criticized this move, ICICI Bank did restore the limits to previous amount for those who’d not defaulted.
When ICICI Bank advertized 8am to 8pm banking I was happy, but only to learn that this is applicable to very few branches in each city. This doesn’t apply to the branch near me.
No complaints on the credit card front either. Always paid my dues in time and never paid a single rupee in interest but they still haven’t charged me anything for causing loss of revenue by not defaulting… J They did charge me some good amount for using the credit card abroad. It proved to be little more expensive (compared to paying in cash after factoring currency conversion cost)
Luckily there was no occasion when I had to call their customer care for some sort of assistance. Used only mail facility offered in internet banking. Mails get prompt response. No complaints on that one.
Tried using their international debit card abroad to withdraw money, but after the ATM warned me that I’ll be charged about 250 Rs, I promptly took out the card, went to forex counter instead.
HDFC Charges Rs 100 per year for ATM Card, Rs 500 per year for debit card for non salary SB Accounts. ICICI doesn’t charge such fees as far as I know.
Overall having a trouble free experience with ICICI Bank as SB Account and Credit card customer. Refer other reviews if you want feedback on loans and other services.
Related: ICICI Bank Cycle banking * Recruitment frauds- Job aspirants beware * iMint * SBI accepts me as Customer * ICICI Cashback- your chances of winning * Aircel long term customer feedback * HSBC tries cheap tricks *
Dec 2011 update: ICICI stores statements online for 4 years only. When I wanted older statements, ICICI provided it in about 2 week's time
Received this headphone as free gift from ICICI credit cards for using it in US earlier this month. Redeemed some points from its partner Payback (earlier iMint) and gifts were delivered super fast. No complaints
Original Post:
We use blogs to vent our anger and complain when something goes wrong. We seldom appreciate when everything goes right. I’ve been a customer of ICICI Bank for over 6 years now and this post shares my feedback, which is largely positive.
I’ve seen many internet users complaining about ICICI Bank, noted that most of them were related to various loans. I’ve not availed any loans from this bank and have used only Savings account and credit card service from them, so my feedback is based on only these 2 services.
Initial 5 years or so mine was a salary account, so not sure if that influenced any preferential treatment, if any.
My only issue was when I was charged some 200 Rs + for not having enough balance and a pre-authorized monthly deduction failed. Bank neither alerted me that funds are not sufficient, nor waited for couple of days for salary to get credited. Couldn’t recover this amount and eventually took extra precautions to prevent such from happening.
All my points were getting redirected to iMint, a venture by ICICI Bank. Had some trouble with iMint cards initially, [Read my detailed review of iMint here], but eventually this was solved and am able to redeem my points in time.
When the Satyam fiasco happened, all banks slashed credit limits of Satyam Employees. ICICI was no different, but after sometime, when Deepak Parekh and other govt appointed board members criticized this move, ICICI Bank did restore the limits to previous amount for those who’d not defaulted.
When ICICI Bank advertized 8am to 8pm banking I was happy, but only to learn that this is applicable to very few branches in each city. This doesn’t apply to the branch near me.
No complaints on the credit card front either. Always paid my dues in time and never paid a single rupee in interest but they still haven’t charged me anything for causing loss of revenue by not defaulting… J They did charge me some good amount for using the credit card abroad. It proved to be little more expensive (compared to paying in cash after factoring currency conversion cost)
Luckily there was no occasion when I had to call their customer care for some sort of assistance. Used only mail facility offered in internet banking. Mails get prompt response. No complaints on that one.
Tried using their international debit card abroad to withdraw money, but after the ATM warned me that I’ll be charged about 250 Rs, I promptly took out the card, went to forex counter instead.
HDFC Charges Rs 100 per year for ATM Card, Rs 500 per year for debit card for non salary SB Accounts. ICICI doesn’t charge such fees as far as I know.
Overall having a trouble free experience with ICICI Bank as SB Account and Credit card customer. Refer other reviews if you want feedback on loans and other services.
Related: ICICI Bank Cycle banking * Recruitment frauds- Job aspirants beware * iMint * SBI accepts me as Customer * ICICI Cashback- your chances of winning * Aircel long term customer feedback * HSBC tries cheap tricks *
Dec 2011 update: ICICI stores statements online for 4 years only. When I wanted older statements, ICICI provided it in about 2 week's time
0 Response to "ICICI Bank Longterm customer feedback"
Post a Comment